Vodafone Fiji launches AI-driven chatbot

The illustration supplied by Vodafone Fiji shows how customers can use the chatbot.

VODAFONE Fiji today launched its artificial intelligence (AI) driven contact centre chatbot – Joe – Vodafone Fiji’s 24/7 digital assistant, designed to improve customer experience, allowing a seamless conversation for several queries. Chief commercial officer Ronald Prasad said ”Joe” was highly skilled to provide responses to simple inquiries such as balance checks, phone prices, checking […]

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