Resort recognised for business excellence
4 November, 2019, 8:43 am
OUTRIGGER Fiji Beach Resort was one of only two resort properties recognised at the 2019 Fiji Business Excellence Awards over the weekend.
The Coral Coast-based property was among four businesses that won the 2019 Achievement in Business Excellence.
Resort general manager Darren Shaw said the award reinforced what they had been working towards over the past year.
“Like any company or resort we are actually working towards a common goal and it is always great to be recognised for it,” he said. “It tells us that we are on the right path to running a successful business.”
He said one of the main focuses of the resort’s efforts to improve its quality of business was training of their human resources. “Training has been a big issue for us and we’ve really put a concerted effort into the improvement of our staff skill set.
“We did a detailed analysis of what it is our customers want and what it is that we should be offering as a company.
“So we’ve looked into that and taken a lot of training and taken our service a level higher and we’ve gotten some success out of that.”
He explained that the resort was also committed to introducing more initiatives over the next 12 months to ensure their business grew.