THE Reserve Bank of Fiji received 82 new complaints from individuals and 12 complaints referred from other regulators and government agencies during August 2018 and July 2019 financial year.
In its August 2018 – July 2019 annual report the central bank highlighted that as at July 31, 2019, 58 complaints were resolved and 36 were pending, awaiting action from the Licensed Financial Institutions (LFIs) or further documents from the complainants.
According to the annual report majority of the complaints were related to commercial banks and insurance companies.
The bank stated that in the banking and credit institutions sectors, the complaints related mainly to lending and mortgage matters and in the insurance sector, most complaints related to motor vehicle claims.
It also revealed that to address the complaints received, the RBF held 79 meetings with complainants, LFIs and other partner organisations during the review period.
