New tool offers solution to remote working

Vodafone collaborated with Comms Group to enable direct routing access to Microsoft’s nearest point of presence, allowing Vodafone Fiji Microsoft Teams users to connect directly to public telephony networks. Picture: SUPPLIED

Vodafone Fiji has announced yet another cloud-based business solution called Vodafone Teams Connect.

According to a statement from the company remote working was often now a necessity, as government advisory encourages safer working practices, where possible.

It was important for businesses to have the right communication tools and technology in this environment therefore Vodafone Teams Connect could stay connected and continued to operate effectively.

Vodafone Fiji chief commercial officer Ronald Prasad said the technical challenge was born out of the fact that Microsoft Teams Direct Routing service was not available for the Fiji region.

“Vodafone collaborated with Comms Group to enable direct routing access to Microsoft’s nearest point of presence, allowing Vodafone Fiji Microsoft Teams users to connect directly to public telephony networks,” he said.

“The solution adds high definition calling capability to and from the public telephony networks, directly from the Teams interface and enables complete functionality of a traditional PBX, without the need for a physical PBX in the network.”

As customers needed to stay connected, be reachable and have access to various systems with Microsoft Teams, they could have immediate access to all their apps and documents.

Customers could easily respond to chat and conversations, join meetings with one click and continue to collaborate.

Manager Core Networks at Vodafone Fiji Dinesh Raj said, with greater adoption of cloud-based solutions, Vodafone Fiji was continuously enhancing its ICT solutions portfolio to help customers with their digital transformation journey.

“We are working on expanding similar Teams Connect services for our operating companies in the Pacific region and are glad to be working alongside Comms Group, who have the necessary knowledge, experience and industry best practices in terms of providing plug-ins for Microsoft Teams Direct Routing to connect to public telephony networks,” he said.

Chief operations officer at Comms Group Ltd Luis Urbaez said Vodafone Fiji was an extremely valued partner for Comms Group.

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