Keep abreast with taxpayer behaviour, administrators told
25 February, 2020, 7:44 am
TAX administrators need to keep abreast with changes to taxpayer behaviour and the role of taxpayer services is to effectively raise awareness to the general public to improve tax compliance, says Pacific Islands Tax Administrators Association (PITAA) Head of Secretariat Koni Ravono.
She made the statement at the opening of the regional workshop on Management of Taxpayer Service in Nadi yesterday.
In her statement from PITAA yesterday, Ms Ravono further encouraged the participants to take this opportunity to build network, share experience and information and contextualise the learnings to suit their respective operating environment.
According to the statement 20 tax officials from across 10 Pacific tax administrations are at the Tanoa International Hotel in Nadi, Fiji from February 24th – 27th to attend the regional workshop.
It said a joint initiative of PITAA Secretariat and the Pacific Financial Technical Assistance Center (PFTAC) of the International Monetary Fund (IMF), the workshop will be focusing on a wide range of topics directly related to taxpayer services good practice.
Ms Ravono said taxpayer services function was an important component of the overall compliance improvement strategy of tax administrations.
The workshop will cover:
- Framework for effective tax administration and the emerging importance of taxpayer services;
- Taxpayer service delivery method to facilitate compliance;
- Components of an effective taxpayer service delivery method;
- Managing and measuring the effectiveness of taxpayer service strategy; and
- Increasing role of social media in the delivery of taxpayer service.
The workshop is being facilitated by IMF Short Term Consultants Stanley Shrosbree and Rick Fisher.