Guests happy with hotel hygiene
28 September, 2020, 4:50 pm
Local guests to Shangri-La’s Fijian Resort and Spa say they feel confident in the COVID-19 measures being taken to ensure they enjoy a safe weekend getaway.
This was the feedback to this newspaper during the resort’s Beach, Beats and Eats Oktoberfest-themed event last weekend.
Resort executive housekeeper Denis Cruz said a spike in guests from 350, when it began its Beach Beats and Eats event a few months ago, to 550 last weekend presented a few challenges.
“We have seen an increase in guests since we reopened and this has presented some changes to the way we maintain hygiene and cleanliness due to COVID-19,” he said.
“As a resort, we came up with a number of different measures to make sure the guests and staff feel comfortable.
“So, from the moment a guest arrives at the resort, they will have a temperature check before check-in, there are sanitising mats on the floor and hand sanitisers throughout the resort and we maintain social distancing from check-in to check-out, as much as possible.”
Mr Cruz said the resort implemented a range of measures before and after guests checked-in.
“Before guests check-in, we make sure the linen is fully sanitised with different processes and equipment. “And the same is done for the toilet, shower and vanity as well.
“Everything in the room is 100 per cent sanitised.
“We also provide our staff with the proper personal protective equipment, they have gowns, gloves, masks and face shields.
“And this is to make sure the guests and staff are well protected.
“And with all the measures we have taken, we have received a lot of positive feedback.
“Most of the guests have said they recognise that we are the pioneers in Fiji when it comes to cleanliness and COVID-19 safety measures.
“So they check-in and relax because they have confidence in the way we take care of them.”