Gates: All businesses want customer satisfaction

Chief Justice Anthony Gates (nearest to the camera) during the World Consumer Rights Day 2018 debate at USP yesterday. Picture: ATU RASEA

Chief Justice Anthony Gates (nearest to the camera) during the World Consumer Rights Day 2018 debate at USP yesterday. Picture: ATU RASEA

CHIEF Justice Anthony Gates says a satisfied, happy and contented purchaser is what all sensible, wise and prudent businessmen want.

“Contented customers spread the word bringing new business and they themselves return as customers,” he said.

Mr Gates was delivering the keynote address at the packed lecture theatre at the USP’s School of Business and Economics during the celebration of World Consumer Rights Day 2018 yesterday.

He commended Consumer Council of Fiji CEO Premila Kumar and her team for the work they had done on behalf of Fijian consumers saying the position for consumers had improved enormously under her leadership.

“This has been valuable work building up the consumer council and improving the lot of consumers in Fiji. It has also helped corporate bodies and other service providers to be more conscious of what services and at what standard of quality they ought to be providing,” Mr Gates said.

To add colour to the celebration the CCF had organised a debate on the topic “Should cyber space be regulated to deal with fake news and cyber bullying” with a team of three USP students arguing for the affirmative and the FNU team taking the negative side.

The FNU debate team leader, Miliakere Tamani, argued that as consumers, our right to choose, our right to be heard and our right to information should not be taken away.

“This is what regulation of cyberspace and control would do. Make your voice count ladies and gentlemen,” Ms Tamani said.

And USP team leader Ziyad Parvez wrapped his side’s argument by saying: “Regulations are absolutely essential and they are not the same as censorship; regulations do remove our rights but enhances them and all rights come with a heavy burden and responsibility.”

The three learned judges for the debate announced Team USP as the winner of the World Consumer Rights Day 2018 debate.

The event was attended by USP and FNU students, high school students, lecturers, businessmen, stakeholders and members of the media.

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