Fraud awareness

Participants listens in during the Mastercard Fraud Awareness Workshop for Hotel & Tourism Industry organised by Association of Banks in Fiji at the Holiday Inn in Suva on Monday, October 29, 2018. Picture: JONACANI LALAKOBAU

IN today’s environment, it is very challenging how well we meet customer expectation ensuring that the process and compliance are not breached with the current technology.

These were the sentiments echoed by Bank South Pacific’s head of E-Channel Operations in Fiji Daniel Singh during the Credit Card Fraud Awareness Workshop at Holiday Inn Suva yesterday.

“The waves of transformational value is unlocked when businesses like yours begin to transform your own operational process that unlocks the new opportunity for productivity and systematic improvement in service and performance,” Mr Singh said.

“This can be of high risk if no proper measure of control and compliance is maintained. Most businesses share the same set of challenges when it comes to creating awareness of fraud and keeping up to it is the need in this hour.”

Mr Singh assured the workshop participants which consisted of bank officers from financial institutions here in Fiji and staff members of the hotel and tourism industry that the Credit Card Fraud and Awareness Workshop would “put you and your industry at the forefront”, unfold the solutions to the challenges inherited by the business today and what must they overcome in order to achieve true operational efficiency and protect customers.

“I am assured this workshop will provide transformational insight and know-how to create or managing these fraud challenges in this innovative and current digital world,” Mr Singh said.

ANZ Bank country head Saud Minam said with more than 5500 Automated Teller Machines (ATMs) across Fiji meant that almost every large operation that existed today in Fiji had an electronic funds transfer at point of sale (EFTPOS) machine.

“Therefore it is important for us to prevent fraud through EFTPOS machines to protect the profits and the reputation of the organisation,” Mr Minam said.