‘Employee experience drives customer service’

Tanoa Hotel Group Area general manager Narend Kumar during his opening address at the National Training and Productivity Centre's inaugural Excellence Symposium in Nadi . Picture: FELIX CHAUDHRY/FILE

EMPLOYEE experience drives customer experience, says Tanoa Hotel Group area general manager Narend Kumar. He made the comment while opening the inaugural National Training and Productivity Centre’s Team Excellence Symposium at the Fiji National University Nadi campus yesterday. Mr Kumar said the Tanoa Hotel Group’s success over the past five and a half decades was […]

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