‘Employee experience drives customer service’

Tanoa Hotel Group Area general manager Narend Kumar during his opening address at the National Training and Productivity Centre's inaugural Excellence Symposium in Nadi . Picture: FELIX CHAUDHRY/FILE

EMPLOYEE experience drives customer experience, says Tanoa Hotel Group area general manager Narend Kumar.

He made the comment while opening the inaugural National Training and Productivity Centre’s Team Excellence Symposium at the Fiji National University Nadi campus yesterday.

Mr Kumar said the Tanoa Hotel Group’s success over the past five and a half decades was a direct result of the local firm’s commitment to ensuring its staff members were treated as family and a key priority to their business.

“The Tanoa Hotel Group is a family-owned and operated business established five decades ago,” he said.

“Today, we have nine hotels in the South Pacific — in Fiji, Samoa, Tonga and New Zealand.

“Our hotels operate on the basis of true family values and in each and every hotel, people share these values and work together to achieve them.

More in today’s edition of The Fiji Times.

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