Employee experience drives customer experience: Kumar

Tanoa Hotel Group Area general manager Narend Kumar during his opening address at the National Training and Productivity Centre's inaugural Excellence Symposium in Nadi . Picture: FELIX CHAUDHRY/FILE

TANOA Hotel Group Area general manager Narend Kumar opened the inaugural National Training and Productivity Centre Team Excellence Symposium in Nadi today.

“It is encouraging to witness the excellent turnout this morning for this symposium and it is a clear indication of your commitment, seriousness and passion towards productivity and continuous improvement at your workplaces,” Mr Kumar said while addressing about 100 participants representing various organisations from across the country.

He shared experiences and spoke about the continued success of the Tanoa Hotel Group in its pursuit of quality service delivery and excellence.

“Employee experience drives customer experience, it garners loyalty and high performance and translates directly to business value.”

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