Consumer watchdog call for wireless device arrangement
14 May, 2018, 5:29 pm
A CALL has been made for the Telecommunications Authority of Fiji (TAF) and Telecommunications Fiji Limited (TFL) to come up with a solution for customers who were forced to surrender their wireless devices as per TAF instructions.
Consumer Council of Fiji CEO Premila Kumar in a statement issued today said they had enquired with TAF on arrangements for consumers who had legitimately purchased their devices and TAF confirmed that talks were ongoing between the service providers and the Authority for a workable solution.
“More than a month has passed since the deadline of both the talks and surrender period, with no solutions provided by TAF and TFL,” Ms Kumar said.
“Consumers’ devices have not been replaced nor have suitable alternative arrangements been made by the service providers or the regulator,” she said.
Ms Kumar said the Council understands the Authority’s need to minimise disruptions to internet connectivity speed and the quality of calls, however, consumer’s loss must also be considered.
“Consumers purchased the devices without any intent to cause interference, they did so because it was being offered on the market.”