Company sources safety measure after outage
2 April, 2018, 12:00 am
DIGICEL has now sourced an additional redundant link as a safety measure to ensure that its connectivity between systems remain, further avoiding possible network disruptions.
This is after flow on effects to a fiber outage at Digicel’s data centre in Sydney had caused network disruptions to its Fiji customers last Wednesday.
The company, in a media statement released last week, said Digicel and supplier network engineers had immediately responded to establish the cause and fix the issue to bring all services back up.
And as of 5pm last Wednesday, the network was operational and with fixes to avoid such outages in future.
“The disruption in our services was extremely disappointing and we sincerely apologize to our customers for the outage,” Digicel Fiji chief executive officer Michael Greig said.
“Our engineers have been working around the clock to ensure that network is restored and stabilized for the increased data traffic that we anticipate over the Easter long weekend.”
The company stated that they were also in contact with its customers during the outage and awarded free data bundles to all prepaid and postpaid customers once the network was restored.
“We understand our customers are disappointed and would like to seize this opportunity to make amends and as such all customers were awarded free data as soon as the network was back up yesterday (last Wednesday),” Mr Greig said.
The company had also announced free Digicel to Digicel calls for four days over the Easter long weekend for all its prepaid and postpaid customers.
This commenced last Thursday until midnight today.
“We hope this goes some way to reinforcing our commitment to do better for our customers and that they can enjoy the holiday period talking, chatting, browsing, searching, and socializing on Digicel,” Mr Greig said.