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Online bill payment made easier

Hfc Bank
Wednesday, March 07, 2018

CUSTOMERS would now have easier access to paying their bills after the bank launched their Bill Payment Service on Tuesday, September 20, 2017.

A statement issued by the bank stated that the service would help bill payers to pay their bills from home, office or on the go.

Board chairman Tom Ricketts says the new service is provided through the banks digital channels such as internet banking and mobile banking and is also available through HFC Bank branches Fiji wide.

"We have also developed an easy to follow HFC Bank bill payment customer guide and these instructions will assist in paying bills in a timely manner. Gone are the days when a customer has to wait in a queue to pay their bills", he said.

Mr Ricketts added that HFC Bank continued to live up to its vision that is to be Fiji's Bank of Choice by serving their people with innovative financial solutions and beyond.

HFC Bank launched the service with eleven prominent billers namely Telecom Fiji Ltd (TFL), Vodafone, Water Authority Fiji, Fiji National Provident Fund (FNPF), Fiji Electricity Authority and others who were in the process of signing up.

The bank continuously strives to keep current with technology and bring services for the convenience of the customer.

As such the bank is working on various projects to introduce other innovative services for its customers that leverage its ICT capabilities within the coming months and is aimed at further strengthening the vision of the bank.

"As part of improving its services to its customers, the new services are focused on one common customer demand; easy accessibility to banking services," it stated.

HFC had partnered with Vodafone Fiji to introduce branch less banking through the concept of Agency Banking.

"Agency Banking allows customers to withdraw, deposit, transfer funds, make payments and point of sale purchases through agent outlets.

Agency banking has the means to penetrate underserved areas, increasing the access to, and availability of, financial products and services."

Over 1000 Vodafone's agents will act as ATMs, delivering financial services using devices such as Smart point-of-sale (POS) terminals or mobile phones to process real-time transactions.

HFC Bank's Raj Sharma said the service was under pilot phase and was available to the Central Division and customers were now taking advantage of the service.

"Once fully commissioned, rural, semi urban and unbanked customers will be able to open and maintain a bank account from the luxury of their neighbourhood convenience stores on any Vodafone retail outlets," he said.

Over the years, the bank has been known for its innovative home lending facilities; as such the new Super Dream Home Loan package is available to customers.

With this product, customers who are buying or building their first home will be able to enjoy five years fixed interest rate of 4.25 per cent per annum.

Customers will also enjoy the benefit of a low 10 per cent equity requirement under this scheme.

HFC Bank has designed this package under the Reserve Bank of Fiji Special Housing Facility where a single applicant or joint applicants with an annual income or joint annual income of $50,000 or less, qualify for this scheme.

"This product has generated a lot of enquiries over the past few week and we would like to see many Fijians benefit from this product and become homeowners," Mr Sharma said.

The bank continuously strives to keep current with technology and bring innovative services and products for its customers.

Customers can contact our Call Centre on 132 001, visit the nearest HFC Bank Branch or log into our website on for further information

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