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Disappointment over low turnout

Filipe Naigulevu
Monday, March 05, 2018

A RECENT workshop - co-facilitated by the Fijian Competition and Consumer Commission (FCCC) and the Suva Retailers Association (SRA) - particularly for retailers saw a poor turnout which has fuelled disappointment.

The FCCC, in a statement sent earlier last week, stated it was disappointing to note poor turnout of retailers at the workshop held at the Employers Hub in Suva.

"The workshop was primarily arranged for them to gain insight on the law requirements and understand the repercussions of their unethical actions," FCCC chief executive officer Joel Abraham stated.

"It was also an opportunity to strengthen the public-private sector partnership.

"Hence, taking advantage of such opportunities would have been beneficial to retailers and their business."

According to Mr Abraham, the workshop was the result of a proactive approach to enlighten the retailers on the FCCC Act 2010 (Act) allowing them to better understand the requirements under it and promote compliance and consumer protection.

Mr Abraham stated that while participant queries were attended to effectively, the workshop moreover provided a platform to strongly advocate on several issues including misleading advertisements and sale of counterfeit products in the market which deny consumers value for money.

"Also, traders were encouraged to ensure effective internal complaints resolving mechanisms. Many a time matters seem to get aggravated because retailers tend to lack in providing consumer redress in a timely manner," Mr Abraham stated.

"Nevertheless, FCCC will continue to play its part in creating awareness amongst businesses, retailers and other stakeholders. In a few weeks' time it will be conducting a similar workshop with the Fiji Commerce and Employers Federation."

Going forward, the commission has encouraged traders and service providers to take advantage of such opportunities provided by FCCC.

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