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Upskilling, development for managers, department trainers

Monika Singh
Saturday, February 24, 2018

STAFF members of the Radisson Blu Resort Fiji participated in a five-day in-house training coordinated by the Fiji National University in a bid to improve and enhance the service they provide to guests.

A media release issued by the resort yesterday said the "Train the Trainer" program required participants to engage in an extensive, multi-day training evaluations and learning processes that build on the knowledge and skills required to effectively train the various heads of departments and assist leaders with the daily management of each department.

"The Radisson Blu Resort Fiji believes in empowering its team members to be innovative and service driven through continuous training and development and thus has dedicated this year 2018 to driving team training across the resort," said human resource manager Julia Peters.

Ms Peters said the completion of the week-long training was an investment by the resort to help upskill and further develop its managers and department trainers.

"All participants will receive a certificate of attainment from the FNU which will enable them to better identify our training needs and customise appropriate training to enhance our guest service experience," she said.

Meanwhile about 28 of the hotel's team members, including the heads of departments and department trainers attended the rigorous five-day in-house training co-ordinated by FNU.

During the training various techniques of training unique to each department were identified to help members support existing knowledge and enhance skills necessary to carry tasks in a competent and efficient manner.

Participants were stimulated with practical training so that training techniques were exercised and finetuned.

As part of the agenda, training also focused on enhancing the participant's presentation and trainer skills, understanding the science of behavior and adult learning, the training cycle, and training evaluations.

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