Fiji Time: 6:05 AM on Monday 19 February

Fiji Times Logo

/ Front page / Archives » Article Index

Customer service

Suresh Chand,Nadi
Monday, February 05, 2018

We have five supermarkets situated close to the market and bus stand while the other two are situated at each end of Nadi Town.

I think every supermarket has its own client base as their continuing existence indicates.

I think we all know that because of no business many businesses have closed down prematurely.

To build up your client base, I believe your service and prices have to be attractive.

While display of items also matters, cleanness is another important thing supermarket management must keep in mind all the time. When talking of display of items, I see that in some supermarkets the top layer is so high that customers can't reach them and this is quite frustrating at times.

I believe the layers are to be designed in such a way that they are easily accessible by all in the store.

Another issue you have to look at is the space allowed to customers lining in front of the cashiers.

I find that this particular important area lacks the space needed which causes cramming in some supermarkets.

Every day as you welcome your loyal customers, you must see that these small things are kept in check.

A good customer service guarantees a good relationship.

Please remember the quote of Mahatma Gandhi that "A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider of our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so".

Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Code Inward TTs Outward TTs
CAD 0.62960.6106
JPY 54.089651.0896
GBP 0.35640.3484
EUR 0.40330.3913
NZD 0.68710.6541
AUD 0.63800.6130
USD 0.50590.4889



Exchange Rate updated on 16th, February, 2018

Today's Most Read Stories

  1. Workers walk out
  2. Biman refutes claims on sector
  3. Kuruvakadua slams landowners
  4. Dengue alert
  5. My commitment is unwavering: PM
  6. Plant more cane, urges Bainimarama
  7. Feeding the needy
  8. Top honours for tourism stalwarts
  9. RFMF deploys team to assess damage
  10. FRA awards contracts, sets targets

Top Stories this Week

  1. Love is patient and always kind Wednesday (14 Feb)
  2. TC Gita: At its closest now Tuesday (13 Feb)
  3. Gita packs power Tuesday (13 Feb)
  4. TC Gita: Eye close by at 9pm Tuesday (13 Feb)
  5. TC Gita: Devastation clear Tuesday (13 Feb)
  6. TC Gita: Rooftop gone at Doi Tuesday (13 Feb)
  7. Engine fire forces Fiji Link return Tuesday (13 Feb)
  8. Woman to appear in court on rape charge Monday (12 Feb)
  9. None like Gita Friday (16 Feb)
  10. Gita threat Monday (12 Feb)