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Ministry examines help line

LITIA CAVA
Sunday, January 28, 2018

Update: 8:25PM THE Ministry of Health and Medical Services says there is a need to conduct a survey on the ministry's helpline for health feedback.

"Through the manager patient safety there is a need to conduct a survey on the helpline."0 

"Gaps identified from the survey will be able to provide a foundation on strengthening the medium for customer feedbacks," the ministry said. 

"Strengthening information management on the helpline database/register will also assist the ministry in obtaining reliable statistics for strategic decision making. Creating awareness to the public on the helpline will enable the public to make use of the medium not only for raising concerns regarding the health service delivery, but to also provide compliments?"

The ministry said issues raised through the helpline had been addressed.








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