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FNPF employer portal

Fiji National Provident Fund
Saturday, October 28, 2017

IN this week's article we turn our focus to the FNPF Employer Online Portal.

As we strive to secure our members' future, we will continue to work with our stakeholders to understand and identify measures to enhance the services we provide and to create new solutions to ensure simple, fast effective and timely service.

The employer online portal was launched in 2015, with the aim to streamline the submission of the contribution schedule and the payment of these.

The contribution schedule details member information and amounts to be paid to their account, submitted on a monthly basis.

The employer portal provides employers an easy and manageable format to handle their FNPF employees' contributions.

Employers are empowered through the portal to handle their obligations at their convenience.

The main features of the portal are, it allows employers to:

(i) Submit contribution schedules online;

(ii) Register new employee;

(iii) Conduct validation checks and correct their employee's data;

(iv) View contribution history, messages from FNPF, outstanding debts and contribution; and

(v) Submit changes to their organisation details e.g. address and bank details.

The introduction of the portal has also resulted in the timely distribution of contributions into member accounts because it requires employers to be more diligent in getting their employees registered with FNPF and ensuring that they are fully compliant with FNPF laws.

Anjani Singh of Tacirua Transport Company Ltd, has said signing up for the portal has been "excellent" for the company, of which she is the finance officer.

Ms Singh says that the FNPF employer's portal has assured transparency and accuracy disallowing any room for human error in contribution updates to each of their employee's FNPF accounts.

"We had instances in the past where contributions were being posted to other member's accounts due to manual data entry from manual sheets that we were submitting," she continued.

"And we would only be made aware of these when we receive our six monthly FNPF statements. The process in having this being re-credited to the correct account was quite cumbersome and we are thankful to FNPF for developing the portal," Ms Singh said.

Like other technological transitions, the fund encountered resistance and difficulties. But such sentiments provided above by Ms Singh is testament that the portal is to ensure that we ease the work of employers and ensure that our members get what is due to them in a timely manner.

For this financial year, our contribution, collection and compliance teams have continued to refocus and strategise on leveraging existing relationships with employers to build confidence in using the portal.

We have continued to encourage one on one sessions with employers whereby, upon request, FNPF inspectors visit business sites for hands on training.

The FNPF has also conducted Employer Portal workshops nationwide with the objective to bridge knowledge gaps on the use of the portal and to ensure employers are well versed with this facility.

The workshops have also enabled FNPF to actively address issues faced by employers on use of the portal. Many employers who attended the workshop, especially those whose businesses are not based in major centres or within reach of any of our FNPF offices, found the employer portal to be the solution that they had been waiting for.

As mentioned by a resort owner in Savusavu "the workshop was excellent because with the time we used to spend sorting FNPF related issues we can now concentrate on other matters".

From these workshops FNPF was able to identify common issues faced by users of the portal, most of which were technical.

Other issues raised were:

* Employee registrations proved too difficult with regards to documentation and lengthy processing time;

* More coverage in small business towns by setting up an agency e.g. Rakiraki town;

* FNPF membership — expatriate, domestic, voluntary; and

* Compliance letter issuance.

The FNPF will continue to actively work with employers to address these issues inclusive of continuous engagement with employers.

Understanding that accessibility and support service is critical, the fund has activated its Employer Portal Helpline Services.

For employers who continue to face difficulty with the portal, they can:

* Call the Employer Portal Helpline on 3238999 during business hours or;

* Email

The advantage of the Employer Portal Helpline Services are as follows:

* Assigned officers that deal specifically with employer portal matters;

* Do not have to go through a number of channels to get the assistance they need on their employer portal issues;

* Save time and money as they do not have to physically visit an FNPF office for assistance; and

* After hours option where messages can be left and the officers will tend to their matters.

To gain access to the employer portal, employers will need to register by filling out the employer online services registration form also known as the FNPF Form 1W (can be downloaded from the FNPF website or obtained at any FNPF branch or agency).

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