Fiji Time: 6:43 AM on Wednesday 17 January

Fiji Times Logo

/ Front page / News

Health issues to be raised with customer care centre

Saturday, January 13, 2018

Update: 2:20PM CONCERNS or issues that need to be raised to the Ministry of Health can be done through their Health Customer Care Centre helpline that was set up in 2016 to improve health services.

The Ministry of Health said even thought a new service of this nature is unfamiliar to the public,  it has faced a few 'minor teething problems' that are being addressed.

"There have been a significant number of 'prank' calls which we expect to reduce over time," the ministry said.

  "Some people are calling to raise issues that are not relevant to the role of the Customer Care Centre (like requesting information on opening hours of private pharmacies or asking about other Government services) but we anticipate that such queries will reduce once people become more familiar with the service," the ministry said.

MOH said creating awareness to the public on the helpline will enable the public to make use of the medium not only to raise concerns regarding the health service delivery but to also provide compliments.

"The helpline enables the ministry to respond to customer feedbacks at the earliest and in return ensuring that gaps identified by the customers are addressed by the appropriate departmental heads within the ministry."

The public can call the Customer Care Centre on 157 .

Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Code Inward TTs Outward TTs
CAD 0.62370.6047
JPY 56.044253.0442
GBP 0.36250.3545
EUR 0.40920.3972
NZD 0.69370.6607
AUD 0.63290.6079
USD 0.50360.4866



Exchange Rate updated on 16th, January, 2018

Today's Most Read Stories

  1. Family laments untimely loss
  2. ATSET: Nothing to hide
  3. 'Death traps'
  4. Amnesty keeps watch on ATS impasse
  5. Bad start to 2018
  6. Forbes ready for 7s festival
  7. A-G: No pay decrease
  8. Businesses caught off guard
  9. Taveuni accident lands two in hospital
  10. Police visit villages after drug raid

Top Stories this Week

  1. Fitting farewell for Bill Friday (12 Jan)
  2. Love will keep us together Sunday (14 Jan)
  3. Village bylaws consultation suspended Wednesday (10 Jan)
  4. Kubuabola laid to rest Thursday (11 Jan)
  5. $100 a day Sunday (14 Jan)
  6. Blessings from above Thursday (11 Jan)
  7. Air NZ confirms incident Friday (12 Jan)
  8. Capt William calls it a day after 45 years Sunday (14 Jan)
  9. National strike if no resolution, says FTUC Sunday (14 Jan)
  10. Teachers transfer policy Monday (15 Jan)