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Health issues to be raised with customer care centre

ALISI VUCAGO
Saturday, January 13, 2018

Update: 2:20PM CONCERNS or issues that need to be raised to the Ministry of Health can be done through their Health Customer Care Centre helpline that was set up in 2016 to improve health services.

The Ministry of Health said even thought a new service of this nature is unfamiliar to the public,  it has faced a few 'minor teething problems' that are being addressed.

"There have been a significant number of 'prank' calls which we expect to reduce over time," the ministry said.

  "Some people are calling to raise issues that are not relevant to the role of the Customer Care Centre (like requesting information on opening hours of private pharmacies or asking about other Government services) but we anticipate that such queries will reduce once people become more familiar with the service," the ministry said.

MOH said creating awareness to the public on the helpline will enable the public to make use of the medium not only to raise concerns regarding the health service delivery but to also provide compliments.

"The helpline enables the ministry to respond to customer feedbacks at the earliest and in return ensuring that gaps identified by the customers are addressed by the appropriate departmental heads within the ministry."

The public can call the Customer Care Centre on 157 .








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