Fiji Time: 11:37 PM on Friday 1 July

Fiji Times Logo

/ Front page / News

FHL sorry for channel setback

Luke Rawalai
Monday, August 11, 2014

FIJIAN Holdings Limited chief executive officer Nouzab Fareed has apologised to SKY Pacific customers for its recent hiccups and the omission of few of its channels.

Speaking during an interview in Labasa, Mr Fareed said the issue would be best left with the management of Fiji TV to deal with.

Mr Fareed said as major shareholders in the company, they were not happy with the decisions made by the company.

"This incident has taught us that customer is the king and whatever the customer wants is fundamental as is the case in other businesses," he said.

"We apologise and reassure our customers that these channels will be replaced after the necessary negotiations have been done.

"I think the decision to change the channels were done so on the idea that it would suit customers changing needs."

Mr Fareed said the channel change was intended to bring about change, modifying customers by bringing in these new channels.

"The decision was based on a few complaints made by a few customers but we never thought that it would create quite a stir among our customers," he said.

"Basically, it was an expensive exercise but we are happy that we now can gauge our customers' taste.

"There were no losses incurred by the company during the change but we are still committed to providing the very best for our customers."

Mr Fareed said they had received a number of criticisms and comments in the local papers and social websites.

"We apologise for this and we just need time to negotiate with our partners in bringing these channels back."








Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Westpac
Code Inward TTs Outward TTs
CAD 0.63070.6117
JPY 51.031748.0317
GBP 0.36550.3575
EUR 0.43960.4276
NZD 0.69010.6571
AUD 0.65750.6325
USD 0.48980.4728

from

$0.00

Exchange Rate updated on 1st July 2016

Today's Most Read Stories

  1. Hayne jets out
  2. Chief for a day
  3. Rabuka maps plans for 2018 election
  4. Battle for 7s flyers
  5. Fijians stand out
  6. Assault claim probe
  7. NFP lacks vision for all Fijians, says A-G
  8. Farmers served with eviction notices
  9. Chiefs enjoy Fijian hospitality
  10. Macilai ready for his home game

Top Stories this Week

  1. Prayer for a spouse Thursday (30 Jun)
  2. Early morning catch wows crowd at Labasa fish market Tuesday (28 Jun)
  3. Resignation threat Saturday (25 Jun)
  4. Home on a mission Wednesday (29 Jun)
  5. Monster fish halts traffic Wednesday (29 Jun)
  6. Body parts Tuesday (28 Jun)
  7. Rabuka in Saturday (25 Jun)
  8. INTERPOL assists with Natadola gruesome discovery, missing couple Monday (27 Jun)
  9. Hayne jets out Friday (01 Jul)
  10. Police probe body parts find Saturday (25 Jun)