Fiji Time: 8:00 AM on Wednesday 22 October

Fiji Times Logo

/ Front page / News

FHL sorry for channel setback

Luke Rawalai
Monday, August 11, 2014

FIJIAN Holdings Limited chief executive officer Nouzab Fareed has apologised to SKY Pacific customers for its recent hiccups and the omission of few of its channels.

Speaking during an interview in Labasa, Mr Fareed said the issue would be best left with the management of Fiji TV to deal with.

Mr Fareed said as major shareholders in the company, they were not happy with the decisions made by the company.

"This incident has taught us that customer is the king and whatever the customer wants is fundamental as is the case in other businesses," he said.

"We apologise and reassure our customers that these channels will be replaced after the necessary negotiations have been done.

"I think the decision to change the channels were done so on the idea that it would suit customers changing needs."

Mr Fareed said the channel change was intended to bring about change, modifying customers by bringing in these new channels.

"The decision was based on a few complaints made by a few customers but we never thought that it would create quite a stir among our customers," he said.

"Basically, it was an expensive exercise but we are happy that we now can gauge our customers' taste.

"There were no losses incurred by the company during the change but we are still committed to providing the very best for our customers."

Mr Fareed said they had received a number of criticisms and comments in the local papers and social websites.

"We apologise for this and we just need time to negotiate with our partners in bringing these channels back."





Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Today's Most Read Stories

  1. Public access
  2. Inside Fiji sevens
  3. Forgery suspect still in remand
  4. The murder of the Alankar jeweller
  5. Accused on the run
  6. Fiji beats Lebanon, players ready to face Murri at home
  7. 'Get to know your breasts'
  8. TB cases expected to increase
  9. Kenya rugby sevens steroid 'concoction' find
  10. Marks scaling review

Top Stories this Week

  1. False rumours warning Friday (17 Oct)
  2. Unknown Tuwai stands out in Gold Coast tournament Wednesday (15 Oct)
  3. Death shocks family Monday (20 Oct)
  4. Fiji removes all doubts Wednesday (15 Oct)
  5. Biman gets nod Saturday (18 Oct)
  6. Law and order Thursday (16 Oct)
  7. Detailed report Friday (17 Oct)
  8. Public access Tuesday (21 Oct)
  9. Inside Fiji sevens Tuesday (21 Oct)
  10. THE NEW PRICES Wednesday (15 Oct)