Fiji Time: 11:22 PM on Monday 6 July

Fiji Times Logo

/ Front page / News

FHL sorry for channel setback

Luke Rawalai
Monday, August 11, 2014

FIJIAN Holdings Limited chief executive officer Nouzab Fareed has apologised to SKY Pacific customers for its recent hiccups and the omission of few of its channels.

Speaking during an interview in Labasa, Mr Fareed said the issue would be best left with the management of Fiji TV to deal with.

Mr Fareed said as major shareholders in the company, they were not happy with the decisions made by the company.

"This incident has taught us that customer is the king and whatever the customer wants is fundamental as is the case in other businesses," he said.

"We apologise and reassure our customers that these channels will be replaced after the necessary negotiations have been done.

"I think the decision to change the channels were done so on the idea that it would suit customers changing needs."

Mr Fareed said the channel change was intended to bring about change, modifying customers by bringing in these new channels.

"The decision was based on a few complaints made by a few customers but we never thought that it would create quite a stir among our customers," he said.

"Basically, it was an expensive exercise but we are happy that we now can gauge our customers' taste.

"There were no losses incurred by the company during the change but we are still committed to providing the very best for our customers."

Mr Fareed said they had received a number of criticisms and comments in the local papers and social websites.

"We apologise for this and we just need time to negotiate with our partners in bringing these channels back."





Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Westpac
Code Inward TTs Outward TTs
JPY 58.805555.8055
GBP 0.30670.2987
EUR 0.43440.4224
CNY 2.98292.8829
NZD 0.72200.6890
AUD 0.64160.6166
USD 0.47950.4625

from

$0.00

Exchange Rate updated on 6th July 2015

Today's Most Read Stories

  1. Born to run, Naholo's sacrifice pays off
  2. Fijian rugby players emerge from cocoon
  3. Golden Lift
  4. Naholo's life outside rugby
  5. Watch where you sit, warns LTA
  6. Team Fiji settles in
  7. Deadly spill a threat
  8. FIJIAN INFLUENCE
  9. 85pc of Fijians suffer from NCDs
  10. Source of income

Top Stories this Week

  1. Education shocker Tuesday (30 Jun)
  2. The discovery of illegal weapons in Fiji Tuesday (30 Jun)
  3. Ratu Jope passes away Wednesday (01 Jul)
  4. Club sold for $14k Tuesday (30 Jun)
  5. Bainimarama challenges Flying Fijians ahead of Rugby World Cup Tuesday (30 Jun)
  6. 'Complicated' English Wednesday (01 Jul)
  7. New date Wednesday (01 Jul)
  8. 'Please do not give' Thursday (02 Jul)
  9. Lal remains in exile Thursday (02 Jul)
  10. 7s exodus Friday (03 Jul)