Fiji Time: 10:10 AM on Sunday 29 May

Fiji Times Logo

/ Front page / News

Things to know about door sales

Dawn Gibson
Monday, August 11, 2014

FIJI'S very own consumer rights watchdog the Consumer Council of Fiji, has kept a very close surveillance on door-to-door sales agents, as many people appreciate the convenience of their services.

It has noted however, that customers often purchase blindly and are not necessarily familiar with terms of purchase.

Council CEO Premila Kumar said people needed to understand that when seeking redress for such purchases, their rights remained the same as when purchasing from anywhere else.

"Consumers' right to seek redress remains intact even when buying goods or signing up for service in a door-to-door sale," she said.

"It is subject to a 'cooling-off period', whereby consumers have 14 days as cooling-off period, commencing on and including the day on which the contract is made, to cancel the contract or return the goods, if found to have faults/flaws in the transaction."

She said one of the first things to consider when engaging in such purchases was the validity of the sales agent.

"Ask for the salesperson's ID card, take note of the name of the business organisation he/she represents and get their contacts.

"Ask for a contract and make sure that you understand what your rights and obligations are under a contract before signing it.

"Do not sign a contract that has blank provisions or in the absence of the other party that is supposed to sign the contract."

Mrs Kumar said it was important that as consumers, you check the product thoroughly before purchasing it.

"And also, ask as many questions as you can to the salesperson selling the item to you.

"Sales agents should not be entertained during prohibited hours — Sunday or on a public holiday; on Saturday after 9pm or any other day between 8pm and midnight and between midnight and 8am for the purpose of negotiating a contract.

"Consumers can return a product or seek a refund within 14 days which is the cooling-off period. Consumers are advised to be alert, apply common sense, check the products, read the contracts before entering into any financial transaction."








Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Westpac
Code Inward TTs Outward TTs
CAD 0.61880.5998
JPY 52.941849.9418
GBP 0.32410.3161
EUR 0.42560.4136
NZD 0.71310.6801
AUD 0.66260.6376
USD 0.47860.4616

from

$0.00

Exchange Rate updated on 27th May 2016

Today's Most Read Stories

  1. Mother 'locks up' son to go clubbing
  2. Pig hunt turns fatal
  3. Return our baby
  4. Divers swim with giants of the deep
  5. Japan adopts schools
  6. 65 return home, 90 stay back
  7. TISI AGM cancelled
  8. Housing problem
  9. Insurance companies to be regulated
  10. Uni launches development training program

Top Stories this Week

  1. Tears of joy for Jerry's family Thursday (26 May)
  2. Son crushed to death, parents seek answers Tuesday (24 May)
  3. Ryan gutted Tuesday (24 May)
  4. Hayne, Ryan miss out Wednesday (25 May)
  5. Hayne's Rio barrier Monday (23 May)
  6. Families live in fear Friday (27 May)
  7. Remains of missionary receives a proper burial 200 years later Friday (27 May)
  8. 7s fans disappointed Thursday (26 May)
  9. Fiji Airways gives free trip to 7s players Wednesday (25 May)
  10. Man pleads not guilty to keeping brothel Tuesday (24 May)