WATER Authority of Fiji will only bill customers on estimated readings if their meter has been ceased.
A statement from WAF has refuted claims from members of the public in Labasa that their bills have been estimated after they discovered increases in payment from last month.
Naodamu resident Naomi Baleicakau said her bill last month was high compared with previous bills.
"This is unacceptable because there are only three of us in our house and my husband and I are normally out at work every day while my daughter stays at a relative's place," Mrs Baleicakau said.
"In fact, no one uses water at home while we are away and our water bill last month had totalled to $98 which is unbelievable."
However, the statement from WAF said bills were calculated from quarterly meter readings.
"WAF only bills customers on estimated readings when their meters are ceased, in accordance with the Water Supply by Law 11 (6)," the statement read.
"Bill estimations are only allowed as per ceased status under the regulations.
"The company has a proper billing system whereby actual meter reading is taken on the consumption rate and then billed to customers unless those water meters are ceased."
The statement also said that old ceased meters could be renewed to prevent defaults.
"An average life span of a water meter is between 10 to 15 years after which the meter is obsolete and begins to under read water consumption.