Fiji Time: 5:08 AM on Tuesday 25 April

Fiji Times Logo

/ Front page / News

'Public judging'

Tevita Vuibau
Saturday, July 26, 2014

THE NFA says it will let the public be the judge of the services they provide.

Responding to questions from this newspaper, NFA chief executive John O'Connor said the people they provided services to would be the best judge of their capabilities.

"In terms of how we perform, we usually leave that to the members of the community to rate our performance," Mr O'Connor said.

One of the ways the NFA gauges its effectiveness is from the feedback from the public at the end of each year.

"One of the KPIs for us is at the end of the year, we conduct a customer survey to get feedback from the customers on how effective the response is.

"And from there, we can implement strategies to ensure that we improve the standard.

"One of the changes that we brought about is to continually challenge ourselves as a group, improve the services and the expectation of the customer rises."








Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Westpac
Code Inward TTs Outward TTs
CAD 0.65410.6351
JPY 53.691150.6911
GBP 0.37740.3694
EUR 0.45250.4405
NZD 0.69880.6658
AUD 0.64790.6229
USD 0.48740.4704

from

$0.00

Exchange Rate updated on 21st, April, 2017

Today's Most Read Stories

  1. Possible mole in party
  2. iTaukei issues
  3. Airport plan for Labasa
  4. A mother's sacrifice
  5. Miss World Fiji to focus on issues affecting children
  6. Fijiana step up
  7. Cruise visitor rating 'low'
  8. Focus on Constitution
  9. EDITOR
  10. Fiji, US team up on climate

Top Stories this Week

  1. Death sparks anger Wednesday (19 Apr)
  2. Students question Attorney-General on salaries of ministers Tuesday (18 Apr)
  3. Cokes17: Maia breaks record Thursday (20 Apr)
  4. Money and gold Tuesday (18 Apr)
  5. Sawani cheerleaders Thursday (20 Apr)
  6. Nominate while you can Saturday (22 Apr)
  7. Search party finds wreck Tuesday (18 Apr)
  8. 30-year record stands Thursday (20 Apr)
  9. Cokes17: RKS, ACS maintain lead Friday (21 Apr)
  10. Cokes17: Natabua's Tuvusa wins Blue Ribbon title Friday (21 Apr)