Fiji Time: 11:36 AM on Friday 20 October

Fiji Times Logo

/ Front page / News

'Public judging'

Tevita Vuibau
Saturday, July 26, 2014

THE NFA says it will let the public be the judge of the services they provide.

Responding to questions from this newspaper, NFA chief executive John O'Connor said the people they provided services to would be the best judge of their capabilities.

"In terms of how we perform, we usually leave that to the members of the community to rate our performance," Mr O'Connor said.

One of the ways the NFA gauges its effectiveness is from the feedback from the public at the end of each year.

"One of the KPIs for us is at the end of the year, we conduct a customer survey to get feedback from the customers on how effective the response is.

"And from there, we can implement strategies to ensure that we improve the standard.

"One of the changes that we brought about is to continually challenge ourselves as a group, improve the services and the expectation of the customer rises."








Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Westpac
Code Inward TTs Outward TTs
CAD 0.61840.5994
JPY 56.315753.3157
GBP 0.37500.3670
EUR 0.41770.4057
NZD 0.71070.6777
AUD 0.63150.6065
USD 0.49690.4799

from

$0.00

Exchange Rate updated on 20th, October, 2017

Today's Most Read Stories

  1. Sex video goes viral
  2. Police to get payout
  3. Probe delay
  4. Hopes and dreams of family go up in smoke
  5. Machine not working
  6. Neighbourhood enjoys fun day
  7. Sweets for the homeless
  8. Diwali with a difference for families
  9. Family makes homemade diya
  10. Boat training for seafarers

Top Stories this Week

  1. Man allegedly hit by bulldozer blade, dead Tuesday (17 Oct)
  2. Final in mind Monday (16 Oct)
  3. Faith, a true survivor against all odds Tuesday (17 Oct)
  4. Villagers pass around eTransport card Monday (16 Oct)
  5. Miranda turns to sex work to survive Thursday (19 Oct)
  6. Unsolved mystery of MV Joyita Sunday (15 Oct)
  7. Plans for Bati Sunday (15 Oct)
  8. Bati visits Ra villages Tuesday (17 Oct)
  9. Dreams do come true Thursday (19 Oct)
  10. Young lass laments mom's demise from cancer Monday (16 Oct)