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Service upgrade expected

Siteri Sauvakacolo
Wednesday, July 23, 2014

WORKS carried out by enforcement officers of the Land Transport Authority are expected to improve soon.

This followed numerous complaints from the public on how they lacked basic customer service.

LTA spokesman Iliesa Sokia said LTA conducted a two-day workshop for enforcement officers to assist them improve their services.

"We had speakers from corporate bodies and also speakers within the organisation and the CEO, Naisa Tuinaceva, reiterated on the need for change in portraying the image of the authority," Mr Sokia said.

"I believe they face a lot of criticism from the general public and one of the main areas they lack is professionalism.

"We work within the confines of the law and we will try and improve our services."

He said while some enforcement officers were actually helping customers, there were a few who still lacked in this area and had painted a bad picture of the institution.

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