POST Fiji says the increase in small packaged mail going in and out of Fiji is a result of the public's confidence in their services.
Head of postal services Seveci Tora said their strict policies on theft and requirements from their employees played a vital role in this.
"We have tightened our recruitment policies and procedures so that we employ the right people with the right attitude and who can display and demonstrate honesty and sincerity in their work," Mr Tora said.
"New recruitment undergoes special training programs to equip them in their new work environment.
"We have zero tolerance and any staff found stealing mail is immediately terminated and the matter reported to police. It is also stated clearly in their contract of employment that the company does not condone stealing or pilferage of mail."
He said they had installed video surveillance in all mail centres around Fiji and recorded everything they received, either inbound or outbound. "We are recording every valuable item, all ordinary packets, large articles and important documents that comes abroad at our mail centre facility at Laucala Beach Estate.
"Every complaint, query, or grievance is recorded in our log book whether sent by email, written or verbal."