A NADI resident is concerned about the response time of firefighters after her father lost three flats in a fire earlier this week.
Loriza Ali said she tried contacting the National Fire Authority office in Nadi when the fire broke out but she had no luck.
"I called 919 about six times but there was no answer and other members of my family had also called but they had no luck," she said.
"My father finally told me to drive to the fire station and get the firefighters. When I reached there, I could not see anyone in the office and no one came out to assist me.
"Finally, one man came out and asked what I wanted and I could tell he had just woken up. I informed him and then the firefighters, who all looked like they had woken up, came to my house."
According to Ms Ali, the firefighters arrived after 10 minutes but they did not extinguish the fire instantly.
"When we asked what was wrong, they informed us that they had to wait for backup water supply. If they had come on time and been prepared, we would have been able to save at least one of our flats.
"We are now hoping that NFA works on the response time so that people don't lose everything to fires."
NFA CEO John O'Connor confirmed receiving a complaint from Ms Ali.
"As it happens, we have immediately launched an investigation into this and NFA has appointed the deputy fire chief to lead the way," he said.
"The deputy fire chief will be going to Nadi and talking to all the witnesses. He will get both sides of the story and NFA will be able to know what happened by tomorrow (today)."