Medical service in Fiji is an area the government is concerned about and which the Prime Minister's office has been assessing for some time.
Prime Minister Rear Admiral (Ret) Voreqe Bainimarama, in launching the Public Service Commission leadership model in Suva, said public medical service delivery did not only relate to the ratio of doctors to patients but also the attitude of medical staff towards their clients who are both out and in-patients.
"It includes the level of compassion, empathy and sensitivity shown by our medical staff," Rear Admiral (Ret) Bainimarama said.
He said it also included capital works and the priority given to them and the level of co-ordination between the ministries of Works, Finance, Health and the private sector in the public health system."
He said given the close monitoring by his office, they would in the next few months carry out major reforms and basic upgrade of medical facilities and services.
Rear Admiral (Ret) Bainimarama told civil servants it was up to them to set high standards of integrity, transparency and dedication that others could follow and for them to lead by example.
"It can be something as small as making sure a citizen who calls with a question gets the information they need rather than simply being passed to another office," Rear Admiral (Ret) Bainimarama said.
"We as government have also been focused on improving the working terms and conditions of all civil servants."