A MAN from Wailoku is upset with how his sick 74-year-old mother was treated when they took her to the CWM Hospital.
Dinesh Chand, his wife and daughter took his mother, Subhadra Devi, to the emergency department last Wednesday.
Ms Devi, who suffers from a kidney infection, is unable to stand without assistance.
Mr Chand said upon reaching the emergency department in a taxi, they asked the security guard for a wheelchair.
"He refused to give us a wheelchair saying if we had come all this way, she can make it into the hospital without it," he said.
"He only gave us a wheelchair when the taxidriver who heard him speaking to us, asked him why he spoke to us that way."
Mr Chand alleged that they stood with his mother who was shaking until the guard found a wheelchair.
"Then the security and a nurse came, wheeled the wheelchair with my mother in it into the waiting area.
"He handled her very roughly and told us to put her on the seat."
Mr Chand said it was upsetting because they brought his mother to the hospital for care and treatment but instead, was given rude and unprofessional treatment.
"My mother is sick, she's old and she suffers from a kidney infection. Anyone that can see will see just how hard it is for her to stand or move without being assisted."
Health Ministry media liaison officer Evlyn Mani said Mr Chand's claims were being investigated.
"Wheelchairs are reserved for patients who cannot walk comfortably within the department due to their illnesses or injuries," Ms Mani said.
"Security guards, as part of the hospital team's customer services, are allowed to engage with patients and their relatives and assist them in accessing services provided by the hospital while ensuring security of the staff and premises."