POLICE in the Northern Division recorded 18 complaints against officers and four against service to customers in the first three months of 2014, says Acting Commissioner of Police Ravi Narayan.
While attending the Northern Division first quarter parade in Labasa this week, Mr Narayan said internal affairs within the police force revealed issues relating to causes of unprofessionalism.
He highlighted cases where officers were found to be lying to complainants and the failure to bring in suspects for questioning.
"Some of these issues observed include officers neglecting to write down reports while they are being lodged by complainants," he said.
"Officers assure the complainant their reports are being recorded but in reality it is not.
"Do not lie. It is your duty and something you swore an oath to do.
"Failing to follow up on a report once it is being lodged, officers assure the complainant that they will attend to the report but fail to do so."
Mr Narayan said inaction by officers to follow up on reports was also prevalent.
"Most complaints against service are on this issue of no feedback.
"You have been reminded many times to always inform the complainants on the progress of their reports."
The acting commissioner also targeted officers holding higher ranks and those cited for assault.
"There still seems to be a lack of knowledge and ignorance among supervising officers, especially in the interpretation of the laws and regulations and this has affected the unclear discharge of instructions to officers on the ground.
"Assault is an issue that has been tainting the image of the force in the first quarter and I want members of the force to treat suspects and people in their custody professionally," said Mr Narayan.