THE absence of lights at the Savusavu Hospital mortuary have angered residents who have had to supply their own while dressing their loved ones.
And the Kesteven family, a victim of this situation, raised their concerns over the services.
Rachel Kesteven, who travelled from Australia to farewell her mum, described the situation as humiliating.
"They didn't inform us about the lights being bad and cannot work inside the mortuary when we went in the evening to dress our mum," she said.
"But when we got there and turned on the lights, they didn't work and the mortuary remained in total darkness.
"It was so humiliating because we had to use the lights from our three vehicles to shine through to the mortuary."
Ms Kesteven said even the vehicle lights were inadequate, so they carried her body to the entrance.
"At the door of the mortuary, we lay our mum down and dressed her and we needed to do that to help us dress her properly.
"When we asked the doctors and the hospital staff, they didn't help us much and we didn't see any urgency in them to help.
"It's really sad that this is the attitude of people back home and even more disappointing to see them not bothered to help us. "
Questions sent last week to the Ministry of Health's media officer Evlyn Mani remained unanswered. Phone calls and text messages sent yesterday also remained unanswered.