PUBLIC transport operators and drivers need to be responsible when serving their customers and this includes keeping adequate monetary change, says LTA chief executive Naisa Tuinaceva.
He was responding to complaints by passengers that some bus and cab drivers don't keep enough change.
Waiqele resident Mikaele Tuinamua said he travelled to Labasa yesterday with his wife and five children to shop but when he handed the driver $20 for their fare, the driver told him he didn't have change.
"The driver kept on telling us it was not his problem and that we had to change the $20, so we had to buy something from the shop to change the money," Mr Tuinamua said.
"This is unacceptable because drivers are expected to have change with them when providing bus services."
Mr Tuinaceva said customers had a duty to ensure they gave a reasonable amount for their fare because drivers were sometimes given only a certain amount of money to work with.
"This is a matter that can be resolved by consumers and drivers, and I think that common sense should prevail.
"I encourage both parties to consider both sides of the coin when faced with this sort of problem."