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Sale investigation

Luke Rawalai
Friday, March 21, 2014

THE Consumer Council of Fiji will investigate outlets that conduct door-to-door sales of mobile phones in the North.

Responding to concerns at a workshop yesterday, council CEO Premila Kumar said the door-to-door sale of phones was legal, although these sales had conditions.

"Some consumers have expressed concern at the quality of the phones they purchase from Vodafone Fiji agents who sell mobile phones in this manner," she said.

"When these customers approach the main office in Labasa to lodge their complaint, they are told Vodafone Fiji is not responsible for the damage because the purchase of the phones was made on the streets.

"Meanwhile the door-to-door sellers say they're employees of Vodafone Fiji and are authorised by the company to sell their products on the streets."

Ms Kumar said the issue was of concern since neither the phone distributor, Vodafone Fiji, nor their employees on the street took responsibility.

"The consumer is left in a lurch during the process because the phone stops working within two weeks of its purchase.

"We will surely commence an investigation into the matter to ascertain the truth.

"I am shocked to hear of this sort of sales happening in the North because we do not have it in Viti Levu."

Vodafone Fiji corporate affairs head Shailendra Prasad would not comment on the matter because "it lacked specifics".

"It is such a general statement and we cannot make a comment on it because we need to know the person conducting the sales to ascertain whether he or she is one of our staff or not," he said.

"Vodafone Fiji has been able to gather a summary of the kind of mobile phone service-related issues that were raised at the recent Consumer Forum in Suva.

"We are analysing the issues raised and where, as a business, we may have fell short in the service delivery to our customers we will definitely review the policies and processes with a view to improving on these shortcoming."

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