THE police are investigating a complaint by a customer that a new cellphone he bought from the Ba branch of a prominent retail chain was in fact not new and contained explicit photos of a woman.
Hair salon operator Raman Naidu claims he purchased a brand new Galaxy Samsung S4 dream phone on Wednesday.
"It was a shocker because I was showing off my new gadget to my friends on Wednesday and then discovered 239 photos of a woman in the photo gallery back-up of what is supposed to be a new phone," said Mr Naidu.
He said to add to his frustration, the store manager alleged the photos were downloaded by him when he configured his internet settings at the Vodafone office in Ba.
The store manager said he had also filed a report at the police station because Mr Naidu would not return the phone to be replaced.
He said Mr Naidu also said he would not make payments for the phone — which cost $1900 taken under hire-purchase.
The store manager told this newspaper the store offered to replace the phone and send the one sold to Mr Naidu to the manufacturers to investigate how the pictures were acquired.
Mr Naidu said he did not return the phone because he was not convinced the store was selling the genuine item.
This newspaper managed to locate the woman on the phone but she said she had no idea how the pictures were transferred from an old phone she owned.
Meanwhile, Consumer Council of Fiji CEO Premila Kumar said consumers must thoroughly check products before purchasing them.
"Consumers have to exercise precautions and vigilance when purchasing items, especially electronic goods," she said.