SOME passengers of Daria in Bua have raised their concerns about bus drivers demanding extra cash for luggage payment.
A passenger, Mere Lala, claimed she had to pay more than some other passengers even though her luggage count was equivalent to theirs.
"I had three bags and a bundle of dalo and I was told to pay an extra $10," she said.
"Some other passengers also had three bags but they paid less than $10.
"When I asked the driver why we have different luggage charges, he told me to either pay the luggage or get out of the bus. I just want to know why we are unfairly treated because it seems that some are paying less while others are paying more."
Another passenger, Sailasa Turaga, shared similar sentiments, saying this had been ongoing for quite some time.
In response, Parmod Enterprises Limited owner Parmod Chand said unfair treatment for passengers in terms of luggage rates was never an issue with his drivers.
He said they charged passengers according to the luggage size and not the quantity.
"The buses servicing Daria has a larger luggage compartment and in fact, the buses carry passengers and not luggage," Mr Chand said.
"We charge extra luggage fee according to the size and not the number of bags. No one is treated unfairly, passengers are just being required to pay for their luggage proportions."
LTA regional manager northern Isoa Tawakevou said they had been working closely with bus operators to ensure that luggage rates were affordable.
"There is no law implemented that covers the luggage rates and whatever rates imposed by bus drivers and operators are their own," he said.
"We are however, working with them to ensure that the rates are affordable for the passengers."