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Fiji Time: 9:49 PM on Friday 19 September

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Plans to launch line

Repeka Nasiko
Saturday, January 25, 2014

THE Biosecurity Authority of Fiji plans to launch a phone line that the public can use to access more information about its services.

The short codes are designed to offer information on termite eradication, the removal of the American iguana population and general inquiries on BAF services.

These short codes are 5996 for termites, 5995 for American iguanas and 5994 for general inquiries.

Minister for Public Enterprises Aiyaz Sayed-Khaiyum said the introduction of these short code numbers was part of a government-wide initiative to enhance customer service and encourage interaction between the government and public.

BAF executive chairman Xavier Riyaz Khan said biosecurity officers would be available 24 hours on the short code numbers to assist the public calling or texting for advice.

"Customers are the most important component of our daily business and we will strive to build lasting cordial relationships with our customers and address all their biosecurity related needs," he said.

"We have been receiving many inquiries on termites, American iguana and on other biosecurity related issues from the general public via telephone, email, websites and Facebook.

"This is why we have introduced short code numbers so that customers can easily access biosecurity officers for assistance and receive relevant and immediate advice.

Mr Khan added the short codes allowed for two-way communication.

"Not only will the public be able to receive prompt advice from BAF officers but BAF will also get feedback on the services provided and ways to improve them."


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