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Survey aim

Tevita Vuibau
Friday, January 10, 2014

THE Health Ministry will engage the FNU to conduct a white coat survey that will gauge customer satisfaction with health services and understand issues faced by Fiji's medical professionals.

Minister Dr Neil Sharma said the survey would provide an insight of what the public expects and how the ministry can fine-tune its service delivery.

A government statement said a survey was last conducted by the university in November last year at the Labasa, Nadi and Ba hospitals and the Valelevu Medical Centre.

"This survey will now be carried out at the Nausori Hospital, Makoi Health Centre, Sigatoka Hospital and Lautoka Hospital," the statement said.

"An open-ended questionnaire has been developed in which in-depth interviews with patients and staff will be conducted accordingly. After the completion of the survey, a report will be generated that will highlight areas that need addressing or improvements."

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