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Authority updates information

Salaseini Moceiwai
Thursday, January 09, 2014

THE LTA is conducting a data verification exercise to maintain its updated information system on all its customers nationwide.

Authority CEO Naisa Tuinaceva yesterday said the exercise would enable the LTA to serve its customers more efficiently.

"The authority is working towards improving customer service this year and beyond," he said.

"Data verification is important, especially when the authority needs to contact customers quickly and notify them of their status."

Mr Tuinaceva said customers would need to clear issues such as fines, fees and charges so that these do not affect their next transaction.

"After going through customers' data, we have seen that there was insufficient information available.

"However, at times when the authority sends out advance notices, warnings, traffic infringements notices (TINS) or advice, it doesn't reach customers on time."

Mr Tuinaceva said recently there was a lot of return-mail, and these were mostly TINS sent via postal addresses stored in the LTA database.

He said TINS sent via postal addresses were supposed to reach the receiver within 21 days, so that they remained current and gave the receiver time to settle fines within the stipulated period.

"TINS received 21 days after the processing date are considered defect and are returned to the authority.

"Having more means of verifying physical and postal addresses give the authority alternative ways to reach customers in time.

"The authority is also requesting customers to make it their business to inform the authority of their new physical and postal addresses and contact details."

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