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Fiji Time: 11:36 PM on Wednesday 23 April

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LTA looks to improve service

Salaseini Moceiwai
Saturday, December 28, 2013

CUSTOMER services are among issues that LTA will seek to improve next year.

This is part of the authority's corporate plan in a bid to raise their standard of service to another positive level in 2014.

Authority CEO Naisa Tuinaceva said at the northern branch's corporate plan workshop in Labasa last week this was an area they would focus on next year.

"Apart from customer service, we also plan to improve on our road safety patrols and campaigns," he said.

"This is an opportunity for us to come and meet our staff and address issues that need to be improved next year.

"It's very important that we refresh the staff on our journey this year so we can pick the areas that need further improvement.

"Also, we need to inform them of our plans for the purpose of providing excellent services."

Mr Tuinaceva said LTA was a service provider to the people of the nation.

"There are still a lot of our unhappy customers out there and this is one of the areas we have picked up as our weakness this year.

"We will try and improve on this come the new year.

"We have also continued to receive allegations of corruption against our officers and we are here to remind them there is a zero tolerance policy for those caught.

"We want to start on a new page next year and we hope that this will eventuate according to our plan."