A GROUP of elderly passengers is frustrated at the attitude of public service vehicle drivers in Labasa labelling it "ill-mannered".
Ram Lakhan, 64, a recipient of the government-initiated bus fare scheme, alleged that he was ordered by a bus driver to pay cash instead of allowing him to use his e-ticket card.
"I showed him my ID card and e-ticket card but he angrily demanded I pay 70 cents," he said.
"I told him that I was only supposed to pay 35 cents but he demanded the full fare.
"Upon asking the driver for an explanation, he told me the bus and the e-ticket system was not my father's. I had no choice but to pay 70 cents. This is really rude, especially when we are elderly.
"Some drivers don't know how to serve passengers.
"I request the authorities to seriously look into the matter."
In a separate incident last week, Munsami Naidu alleged a taxidriver agreed to drop him and his wife off at their Balivaliva home for $3 but demanded $5 when they arrived at their destination.
"The driver didn't turn on his meter and when we reached home, he said the fare was $5," he said.
"Despite telling him of our initial agreement of $3, the driver insisted on the $5 fare."
Mr Naidu said the driver then drove them back to where he'd picked them up from.
"He swore and passed some bad remarks before driving away angrily.
"My wife was still trying to come out of the taxi when the driver drove off. She fell and suffered bruises."
LTA spokesman Iliesa Sokia said they were aware of the matter and their office in Labasa was dealing with the issue.
"The PSV Code of Conduct also states drivers should show some form of professionalism and respect to passengers," he said.
"Those who breach this code can face consequences, thus we are reiterating the need for drivers to provide better and efficient services to the public."