THE largest number of complaints received by the Consumer Council's northern branch are related to mobile phones.
At a workshop in Labasa yesterday, the council's northern officer Nanise Veikoso said so far this year, they had received 54 complaints about mobile phones.
Mrs Veikoso said complaints against electronic goods, Water Authority of Fiji services, hire-purchase deals, footwear and spare parts were also received.
"For mobile products, of the 54 complaints, 43 were successfully mediated and the complainants compensated or redressed," she said.
"Seven cases were referred to the Fiji Commerce Commission and four to the Small Claims Tribunal.
"Some complainants stated the phones purchased were not of merchantable quality while some had no warranties.
"Some complainants stated they had no receipts issued to them upon purchase and there was no repair centre here in the North, so phones have to be sent to Suva or Lautoka for repair."
Mrs Veikoso advised the participants to demand a pre-disclosure document or opt for a phone that had a longer warranty of six months to a year.