A MECHANICAL system fault relating to the brakes system on Fiji Airways' B737-700 aircraft in Auckland has been cited as the delay faced by more than 100 Fiji-bound passengers last Thursday.
Following queries last weekend as to the reasons of the delay, the airline finally sent in a statement yesterday to that effect, and apologised to its customers for the disruptions on its Auckland-Nadi-Suva-Auckland flights last Thursday and Friday.
"We understand and share the frustrations when disruptions happen. However, we do not compromise on safety. So, we don't fly unless we're absolutely sure that we match or exceed international safety and security standards," airline managing director and CEO Stefan Pichler said.
One of the passengers, Abhinesh Singh said they were stranded for 38 hours before finally departing at 12am on August 31.
He claimed passengers were not informed by airline officials of the reasons of the delay.
"We were seated inside the plane for about an hour before being told that the aircraft is having some problems and we need to leave the aircraft and wait in the foyer for an update," he said.
Mr Pichler said the airline had offered options to its customers to travel on later dates. He refuted claims by Mr Singh that its contracted agents on the ground at the Auckland airport hid themselves.