THE Consumer Council is disappointed with Goundar Shipping's explanation over the stranding of passengers at the Savusavu wharf earlier this month.
Council CEO Premila Kumar said the company's apology was not sufficient.
"It is unfair for stranded consumers with valid tickets to be penalised by having to fork out extra money for unnecessary expenses, such as food and accommodation," she said.
"The council reiterates that Goundar Shipping Services must provide compensation for these consumers for such expenses.
"They lacked proper checks and balances to control the issuing of tickets and passengers boarding the MV Lomaiviti Princess, innocent consumers were inconvenienced."
Ms Kumar said consumers who had bought tickets in advance should have been given the first priority.
"The council fails to understand why passengers who had not purchased tickets initially, were even allowed to board the MV Lomaiviti Princess from Taveuni," she said.
Responding to the council's comments, company finance and business manager Rakesh Prasad said they were not in a position to satisfy all customers.
"The authorities failed to monitor the amount of passengers that had flocked into the boat and we had no choice but to get them all in the boat," he said.