Fiji Time: 2:57 AM on Saturday 1 November

Fiji Times Logo

/ Front page / News

Complaints worry PSC

Torika Tokalau
Thursday, April 04, 2013

GOVERNMENT permanent secretaries have been warned to ensure phone calls they receive are answered and their workers are attentive to queries from the public.

Public Service Commission permanent secretary Parmesh Chand said they were concerned about complaints from people claiming that calls to some government ministries were often not answered.

"We are concerned because it will reflect on performance," Mr Chand said.

"After all, we are in a performance-based program now.

"We don't condone phones not being answered. It is the permanent secretaries and department heads who are responsible for that performance."

Mr Chand said the PSC had continuously invested in training, equipment and workplace environment.

"The PSC makes these resources available and we are hopeful that there will be a turnaround in their services."

He said some government ministries might be larger than others but that was not an excuse for complacency.

"There has been good investment made in technology which allows them to cope with the increase in traffic by way of calls, so there is no excuse for not being able to answer any calls."

Mr Chand said ministries were also expected to ensure calls were answered during lunch hour.





Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Today's Most Read Stories

  1. Black sea
  2. Son gives evidence
  3. Call to pressure Fiji
  4. Mission to save islands from drowning
  5. Businessman urges province to support education of children
  6. Office marks remembrance
  7. 'Robust Bill of Rights'
  8. Detect, treat and cure
  9. Giants win World Series
  10. Fete aims for $156k

Top Stories this Week

  1. PM's worry Sunday (26 Oct)
  2. Ryan speaks out Monday (27 Oct)
  3. 'Widespread abuse' Monday (27 Oct)
  4. Passport scam Wednesday (29 Oct)
  5. Theft by workers Monday (27 Oct)
  6. Equal rights Tuesday (28 Oct)
  7. Alert over fake visas Tuesday (28 Oct)
  8. Kepa: Treat all equally Monday (27 Oct)
  9. Black sea Friday (31 Oct)
  10. Woman dies in accident Wednesday (29 Oct)