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Complaints worry PSC

Torika Tokalau
Thursday, April 04, 2013

GOVERNMENT permanent secretaries have been warned to ensure phone calls they receive are answered and their workers are attentive to queries from the public.

Public Service Commission permanent secretary Parmesh Chand said they were concerned about complaints from people claiming that calls to some government ministries were often not answered.

"We are concerned because it will reflect on performance," Mr Chand said.

"After all, we are in a performance-based program now.

"We don't condone phones not being answered. It is the permanent secretaries and department heads who are responsible for that performance."

Mr Chand said the PSC had continuously invested in training, equipment and workplace environment.

"The PSC makes these resources available and we are hopeful that there will be a turnaround in their services."

He said some government ministries might be larger than others but that was not an excuse for complacency.

"There has been good investment made in technology which allows them to cope with the increase in traffic by way of calls, so there is no excuse for not being able to answer any calls."

Mr Chand said ministries were also expected to ensure calls were answered during lunch hour.





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