Fiji Time: 5:52 PM on Wednesday 1 April

Fiji Times Logo

/ Front page / News

Go the extra mile, PSC urges

Torika Tokalau
Thursday, April 04, 2013

PUBLIC servants should be prepared to go the extra mile to ensure the services they provide are to the best of their abilities.

This was the message from Public Service Commission permanent secretary Parmesh Chand at the launch of the Training Programme on Service Excellence in Suva yesterday.

"We need to continuously explore innovative and simpler ways of dealing with day-to-day work activities to improve service delivery to ordinary members of the public," Mr Chand said.

"In doing so, we need to fully embrace change."

He said striving towards service excellence was a continuous process.

"It requires ongoing commitment and investment in areas such as training, systems improvements, monitoring and evaluation, responsiveness to client feedback, innovation and knowledge sharing and remaining proactive."

The three-week long training which began yesterday will be conducted by the president of Total Quality and world renowned trainer in service excellence Paul Steel.





Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Today's Most Read Stories

  1. PM snaps back
  2. Parents outraged
  3. Fatal fall for nuts
  4. Fijians aim for Japan 7s title defence in Tokyo
  5. Capital on show
  6. Watch over nurse as ministry wraps up inquiry
  7. Security company plan for former police group
  8. $73 tonne misinterpreted
  9. National pageant to select Miss Fiji
  10. First step for State, unions

Top Stories this Week

  1. INQUIRY: Baby given wrong injection Friday (27 Mar)
  2. A star is born Tuesday (31 Mar)
  3. HK 7s risk Thursday (26 Mar)
  4. Champions Monday (30 Mar)
  5. Road accidents claim five lives over the weekend Monday (30 Mar)
  6. $8k fortnightly income Thursday (26 Mar)
  7. 'Ruthless' Sunday (29 Mar)
  8. Strong start Friday (27 Mar)
  9. Players share winning prize Tuesday (31 Mar)
  10. Key to new home Thursday (26 Mar)