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Go the extra mile, PSC urges

Torika Tokalau
Thursday, April 04, 2013

PUBLIC servants should be prepared to go the extra mile to ensure the services they provide are to the best of their abilities.

This was the message from Public Service Commission permanent secretary Parmesh Chand at the launch of the Training Programme on Service Excellence in Suva yesterday.

"We need to continuously explore innovative and simpler ways of dealing with day-to-day work activities to improve service delivery to ordinary members of the public," Mr Chand said.

"In doing so, we need to fully embrace change."

He said striving towards service excellence was a continuous process.

"It requires ongoing commitment and investment in areas such as training, systems improvements, monitoring and evaluation, responsiveness to client feedback, innovation and knowledge sharing and remaining proactive."

The three-week long training which began yesterday will be conducted by the president of Total Quality and world renowned trainer in service excellence Paul Steel.





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