Fiji Time: 2:09 PM on Sunday 21 December

Fiji Times Logo

/ Front page / News

Go the extra mile, PSC urges

Torika Tokalau
Thursday, April 04, 2013

PUBLIC servants should be prepared to go the extra mile to ensure the services they provide are to the best of their abilities.

This was the message from Public Service Commission permanent secretary Parmesh Chand at the launch of the Training Programme on Service Excellence in Suva yesterday.

"We need to continuously explore innovative and simpler ways of dealing with day-to-day work activities to improve service delivery to ordinary members of the public," Mr Chand said.

"In doing so, we need to fully embrace change."

He said striving towards service excellence was a continuous process.

"It requires ongoing commitment and investment in areas such as training, systems improvements, monitoring and evaluation, responsiveness to client feedback, innovation and knowledge sharing and remaining proactive."

The three-week long training which began yesterday will be conducted by the president of Total Quality and world renowned trainer in service excellence Paul Steel.





Fiji Times Front Page Thumbnail

Kaila Front Page ThumbnailFiji Times & Kaila Frontpage PDF Downloads

Use the free Acrobat Reader to view.

Today's Most Read Stories

  1. Millionth man
  2. Mourinho urges Hazard
  3. Rodgers makes sharp exit
  4. Lapse of defence costly
  5. Wardens win Mokani 7s meet
  6. $10m for State coffers
  7. In the top 3
  8. Van Gaal waits for 'perfect' game
  9. Joy of sharing and caring this festive season
  10. Good Samaritans bring smiles to gloomy faces

Top Stories this Week

  1. TV pair sent home Wednesday (17 Dec)
  2. My boy, my hero Monday (15 Dec)
  3. Justice and sleep at last Thursday (18 Dec)
  4. She's gone but the pain stays Tuesday (16 Dec)
  5. TERROR ALERT Gunmen strike Sydney cafe Tuesday (16 Dec)
  6. Clan leader calls for harsher penalties Wednesday (17 Dec)
  7. Five-try Fiji forge Plate final berth Monday (15 Dec)
  8. Court told of baby's tragic end Thursday (18 Dec)
  9. 441 new positions Wednesday (17 Dec)
  10. A-G: Claim ludicrous Friday (19 Dec)