THE government is working with the Consumer Council, Commerce Commission and other private organisations to identify areas that were neglected.
Attorney-General and the Minister for Trade Aiyaz Sayed-Khaiyum revealed this at the World Consumer Rights Day celebration in Suva yesterday.
For instance, he said if Airports Fiji Limited and Ports Authority were the only monopoly providers of their services to Fiji, they needed to work with the Commerce Commission on the structure of their fees.
Mr Sayed-Khaiyum said people had to look at the consumer protection mechanism that goods and service providers had.
He urged businesses to provide a better mechanism such as simple instructions, big bold letters instructions, readable, simple English language and easily comprehensible for consumers to understand its terms and conditions for their goods and services.
He said there were informal and indirect ways of protecting consumers.
Also, he urged goods and services providers to get their licenses if they were required to.
Consumer Council chief executive officer, Premila Kumar said there were certain changes that had taken place recently but there was a long way to go particularly in the financial sector.
Mrs Kumar said the council believed that the time was right for more intensive effort to put more consumers' measures in place.