ABOUT 400 land complaints were received by the Lands Department during its roadshow in the Western Division last month.
Lands permanent secretary Tevita Boseiwaqa said the department officials started their west follow-up trips in Sigatoka on Tuesday to update their customers on the status of their complaints.
Mr Boseiwaqa said many complaints were in relation to land issues and the delay of services by the ministry.
"We received 440 complaints in total during our roadshow in the west," he said.
"The purpose of this second roadshow is to update our customers with relation to their complaints and queries.
"We will send letters to those who failed to turn up for this second roadshow as we want to change the mind set of our customers towards the services we provide.
"We are doing our best to improve our relationship with our clients."
Mr Boseiwaqa said the roadshow also identified weaknesses in the ministry.
He said one of the steps being looked at was to send the Director Lands to the west office on a fortnightly basis.
"We have also realised the many backlogs in the west," he said.
"We are thinking of sending the director to spend at least two days in the west rather than sending the files to the Suva office for his recommendation.