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Council: Check before you tap bus fare card

Priya Chand
Tuesday, February 26, 2013

THE Consumer Council of Fiji is urging consumers to check e-ticketing machines to be certain they are charged the correct fare before they tap their cards.

The development comes after a number of consumers raised their concerns for being overcharged.

The council said in a statement consumers had the responsibility to check before they paid their bus fare to avoid being overcharged and ensure they were paying the correct amount.

"The console machine's screen will display the fare a consumer is being charged before they tap their cards," the statement said.

"The bus driver will key in the stage fare requested by the passenger and this fare is displayed on the machine facing the passenger before he/she taps his/her card."

The council emphasised the need for consumers to collect their receipts regardless of whether they use cash or card.

"This is very important because the receipt is the evidence of travel and records what a consumer has paid," the statement said.

The council is further urging the LTA to ensure drivers are properly trained and familiar with the system.

"Effective enforcement from the authority for both drivers and passengers is necessary for successful implementation of e-ticketing," the statement said.

It also called on bus operators to take responsibility if anything went wrong with the ticketing machines.





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