FRUSTRATED people in Labasa who have spent the past week in long queues for e-ticket cards have called on Vodafone and the Land Transport Authority to improve their services.
The Fiji Times office in Labasa has been inundated with calls and visits from members of the public who have expressed disappointment at the slow service at the town's civic centre.
Some villagers who travelled from as far as Bua and Udu Point area returned home without any cards despite the long wait.
Pratap Chand of Nasarawaqa in Bua claimed he travelled to Labasa for three consecutive days, joined a queue at 9am for three days but never received a card.
"It is really frustrating because we waste bus fare travelling to Labasa in the 6am bus, line up in the queue for the cards but at 3pm we are still not served," he said.
"We spend all day in the line to get an e-ticket but because only two people from Vodafone are serving at least 500 people in the line, most of us go back home with no cards."
Another customer, Kuldip of Dreketi in Macuata, said he had been travelling to Labasa twice a week to join the crowd at the civic centre for an e-ticket. He waited the whole day.
"It's really bad and even the old people wait in the long line," he said.
"I am also old and waiting in the long line is not good."
Vodafone marketing manager Shailendra Prasad referred all queries to LTA, labelling The Fiji Times articles over e-ticket as negative.
LTA spokesman Alfred Wiliame said they had informed Vodafone about the concerns from the public.
"Arrangements are being done to cater for the concern of public members over the e-ticket matter," he said.