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Capacity building for PSC secretaries

Ioane Burese
Saturday, February 16, 2013

IN an effort to improve customer service skills and other competencies and attributes required of a personal assistant, the Public Service Commission in partnership with the Pacific Island Centre for Public Administration (PICPA) and the USP have organised a five-month training course for senior secretaries in the civil service.

According to a government statement, the Professional Training Certificate for senior secretaries program began this week and will end in June.

The statement quoted PSC permanent secretary Parmesh Chand as saying the training and capacity-building of staff at all levels of the public service was very much part of the government's reforms to improve efficiency and service delivery.

He said secretaries and personal assistants were as important as senior or technical staff.

"They provide critical support and back-up and as such need to be fully incorporated in appropriate training and capacity-building initiatives," the statement said.

The training will be conducted in four modules and classes will be held after working hours on Wednesdays, Fridays and including part of Saturday mornings.

The training is funded by PICPA and there are altogether 30 participants from government ministries that have been selected to be part of the program.

Mr Chand thanked the PICPA and the USP for the technical and financial assistance they made available for the implementation of the training.


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