THE Fiji Independent Commission Against Corruption (FICAC) received and registered the highest number of complaints in 2012.
In total, 9817 complaints were recorded and this is 2012 more than that received in 2011 (7805) and 536 more than 2010 (9287). Similarly, FICAC has received an increased proportion of complaints from people who are unhappy with the way their "businesses" have been handled by certain organisations.
According to a FICAC statement, these refer to delaying tactics or the failure of certain organisations to solve people's queries and complaints in a timely manner.
The statement said at FICAC's intervention, most of the complaints are then resolved. It also referred to people approaching the commission for simple enquiries or to seek assistance on where to take their complaints or queries to.
On corruption-related cases, a total of 558 complaints were received in 2012. The increase in the number of complaints last year has been attributed to increased awareness among the public through various activities and awareness sessions conducted by FICAC.
"These activities have spread the spirit of optimism in this fight against corruption to the public," the statement said.
"Similarly, prevention efforts through public education and advocacy campaigns have been carried out. In 2012 a total of 156 education and awareness visits were conducted among various government departments, statutory bodies, the private sector, the Public Service Commission, schools and various Hindi and iTaukei communities."
The statement said the commission believed such activities would assist change the mind-set of people, particularly to live within their means and avoid indulging in corruption activities.
"However, despite the commission's effort in combating corruption, it is concerned about the increase in the number of appeals to FICAC from customers dissatisfied with the handling of their complaints in other organisations."